Refund Policy

Before you pay

Please confirm your requirements (word count, subject, deadline, formatting, and files) before making a payment. Changes after work has started may affect delivery time and eligibility for refunds.

Eligible refund cases

• Non-delivery: If we fail to deliver within the confirmed deadline and cannot provide a reasonable resolution.
• Duplicate payment: If you accidentally pay twice for the same order.
• Service not started: If you cancel before work begins (admin confirmation required).

Non-refundable cases

• Requests cancelled after substantial work has been completed or delivered.
• Delays caused by missing information, unclear requirements, or late file submissions from the client.
• Minor formatting preferences if the core requirements have been delivered and revision support is available.

Revisions first

If something isn’t right, contact us and we will try to fix it through revisions (within the scope of the original requirements). Refunds are typically considered only after revision options are reviewed.

How to request a refund

Email info@assignhub.edu.lk with your order details, payment proof, and the reason for the request. If approved, refunds are processed back to the original payment method where possible.